W Edwards Deming - Rare Full-Length Interview - February 1984

When Deming died, Japan had a national day of mourning

quantity over quality = crushing of ones soul
no one can be invested in their work when the owner/management show that they do not care about the product or the workers/etc.
if the items used to make the product are top quality and quality was put first, then the workers will not only be invested in making the best product but they will also be willing invest in the business they are working for/with...