lifes checkmark podcast guest Richard Blank Costa Ricas Call Center

Episode 154.
In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this!

Key Takeaways:
Bet on yourself and take bold chances
Build real language and communication skills
Stay humble but persistent in your journey
Create a company culture that truly supports growth
Old-school wisdom still works in business today


Chapters:
00:02 Introduction & Richard Blank’s Background
00:34 Early love of Spanish and cultural lessons
01:07 College years and first jobs
01:32 Moving to Costa Rica & starting out
03:05 Breaking free of expectations
04:11 Staying true to yourself and long-term goals
05:17 Daily wins and learning
05:53 Telemarketing industry insights
09:11 How Richard built his business step by step
11:53 Separating from the competition
13:01 The real art of communication
16:04 Handling voicemails & warm leads
18:31 Making speech an art and career builder
19:22 Coaching young talent for real-life growth
20:43 Training with TV & film inspirations
21:41 Celebrating people growth and culture
23:45 The power of fun at work: pinball & team play
27:29 New generations & social shifts
28:17 Building company culture that lasts
28:51 Episode wrap-up & ways to connect with Richard
29:08 Final advice: gratitude, humility, and living fully
32:33 Farewell


https://youtu.be/1pWqCiZCe7I
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