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ChatAI Podcast: Dr Craig Hansen on Human Connection & Richard Blank
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Published on 20 Aug 2026 / In
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In this episode, Dr. Hansen sits down with Richard Blank - CEO of Costa Rica's Call Center, Masters-level soft skills telemarketing trainer, and avid collector of classic pinball machines and antique jukeboxes. Together, they dive into why authentic human connection matters more than ever in an era of AI-powered call centers, the art of spoken-word communication, and how mentorship, empathy, and celebration can never be replaced by technology.
The ChatAI Podcast is a leading global audio and video series hosted by Dr. Craig Hansen, an AI education expert and Founder/Director of Summit Institute New Zealand.
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