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Street Smart Business Leaders podcast CX guest Richard Blank Costa Ricas Call Center

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Published on 15 Jun 2024 / In People & Blogs

Street Smart Business Leaders Podcast. Understanding virtual consumers mindset with Richard Blank.

On Street Smart Business Leaders, your host, Michon Ellis, encourages entrepreneurs and business leaders to share their expertise and stories of adjusting to ever-evolving consumer habits. We cover topics like business challenges, client success stories, and of course, how and what products our guests are passionate about. We also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.

Episode #16. Your host, Michon Ellis, talks with Richard Blank of Costa Rica Call Center. Costa Rica Call Center is a state-of-the-art BPO telemarketing outsource company. CRCC's crew is bilingual and capable of handling any size BPO while offering expansion or staying in contact of customers without stress or added time to hire and train telemarketers yourself.


Michon Ellis:
Entrepreneur, Chief Marketing & Communications Officer; Growth Driver, GTM Strategist - Former McDonald’s Director of Global Communications
A growth-oriented Chief Communications Officer with more than 25 years of global and domestic corporate communications and public relations experience.

A 25-year corporate communications veteran and public relations entrepreneur, Michon Ellis is an influential leader recognized for building and reviving powerhouse brands in public, private and regulated business environments.

Michon founded, grew and then sold a successful media production company (Job Search Television Network) and a marketing and corporate communications agency (LimeGreen Moroch) that provided omni-channel internal and external communications support to blue-chip clients such as Johnson & Johnson, Coca-Cola, Beam Suntory and Bacardi.

Michon is involved with a number of national non-profit organizations and serves on national advisory boards and committees. Organizations include the Economic Club of Chicago, Black Public Relations Society, MHub, First Tee of Greater Chicago, The Posse Foundation, National Association of Asian-American Professionals and 100 Black Men of America.

A former Division I football player, Michon earned his BA degree from Miami University in Oxford, Ohio.

Michon currently serves a the managing director of the Chicago office for Toronto-based, Livewire Communications, an employee communications and corporate change management agency.

Prior to his leadership role at Livewire Communications, Michon was founder and chief executive officer at CLOUT, LLC., a public relations and corporate communications consultancy based in Chicago and servicing clients nationally.

Prior to CLOUT, Michon also has held high-profile roles within the corporate communications industry . . . most notably serving as Director of Global Corporate Communications for the McDonald’s Corporation.

Before his eight-year tenure with McDonald’s, Michon held executive positions at many levels for some of the nation’s leading marketing communications agencies including Edelman, Porter Novelli and Ketchum Communications.

Michon Ellis is a dynamic storyteller and inspirational speaker best known for captivating audiences with his authentic and personal tales of being an entrepreneur in the communications industry.

Whether giving a keynote address at a large corporate event or speaking to a small group of business leaders in an intimate setting, Michon is motivating the masses . . . especially those looking to reinvent themselves for entrepreneurship.

Michon shares valuable tips on how vision drives success, and providing strategies for overcoming obstacles personally and professionally.

1. Interpersonal Communication Conflict Management Strategy

2. Phonetic Micro Expression reading for mastering verbal tell signs.

3. The Famous Buffer-Boomerang Technique


Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading.

Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades.

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.

A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.


https://costaricascallcenter.c....om/en/outbound-bpo-c

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Understanding virtual consumers mindset with Richard Blank. Street Smart Business Leaders Podcast.


https://youtu.be/36rIzAlj4c0

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